Cancellation & Refund Policy
Your written project agreement
These standard terms are effective October 10, 2026 (Version 1) for new quotes that include them and are accepted by both parties. Your completed quote identifies the client, service provider, scope, price, target dates, payment option, outside costs, and these terms. Any variation must be expressly identified and accepted in writing before payment. Existing agreements keep their accepted terms; this publication does not change them retroactively.
Project cancellation and refunds
Either party may cancel the project by written notice. Clients can email bamswebsitebuilder@gmail.com, identifying their quote number. Stopping automatic payments alone is not a project cancellation request; BAM will confirm receipt and provide a final accounting.
Standard milestone values are: planning and scope 10%, design 30%, website build 40%, and testing and launch 20% of the accepted project price. The quote must define the deliverable and approval evidence for each milestone. Completed, client-approved milestones are earned; an incomplete milestone is not charged under these standard terms. A different progress-payment method applies only if specified and accepted in the quote before work.
On cancellation, the amount earned equals completed, client-approved milestones plus separately authorized, nonrecoverable outside costs, without double counting costs included in the project price. Milestone charges cannot exceed the accepted project price. Payments already made are credited against that amount. An overpayment is refunded; an unpaid earned balance is due within 10 business days after the itemized accounting. Charges for unperformed future work are not automatically due, including remaining installments.
If no work has been completed and approved, the project payment is refunded except for separately authorized, nonrecoverable outside costs. BAM will initiate any refund to the original payment method within 10 business days after issuing the final accounting; the payment provider’s processing time is additional. BAM returns the client’s original materials and, after any earned balance is paid, supplies usable files for paid, completed milestones. If BAM cancels, the same accounting and handover rules apply. Applicable consumer rights remain in effect.
Maintenance cancellation
Maintenance requires a separate opt-in agreement. Cancellation requests received before the next renewal stop that renewal; service remains available through the paid period. A renewal that has already started is not ordinarily prorated unless BAM fails to provide the agreed service or applicable law requires otherwise. BAM will confirm the service end date in writing.
Automatic payments and consultations
You can manage automatic payments in PayPal. Stopping them does not itself cancel the project or automatically refund a processed payment; please also email BAM to arrange cancellation and any final balance. Our initial consultation and quote are free, and there is no fee to cancel a free consultation.
Read the complete Service Terms for payment, ownership, support, and acceptance details. Applicable rights remain in effect.